Careers

Job Title: Product Manager – Tractors
Department: Product Management
Supervisor: Director, Product Management
Location: Battleboro Facility

Pay Type: Salaried Position
Hiring Range: DOQ
8-Hour Shift, Monday – Friday

Position Summary

This position provides product management for LSTA tractors. Develops product training materials, sales talking points, and product specifications. Organizes product training collaborating with dealer development team and across the organization. Develops and executes product launches collaborating with other teams. Collaborates with the sales & marketing team to develop product promotion plans. Develops and manages the product testing center. Provides research and analysis of LSTA vs competitor’s products. Identifies market requirements and opportunities, establishes product innovation and enhancement and participates in new product development efforts.

Position Duties and Responsibilities:

• Performs market analysis for LSTA products. Performs Segmentation/Targeting/Positioning (STP) analysis and Strength/Weakness/Opportunity/Threat (SWOT) analysis for each LS Tractor offering.
• Uses STP and SWOT analysis for current and new LSTA products, directly comparing and evaluating against competitive products.
• Uses STP and SWOT analysis to develop new product launch plans.
  1. Develops launch plan milestones to measure plan progress.
  2. Communicates launch plan milestones to stakeholders, ensures executional elements are assigned with due dates.
  3. Monitors launch plan progress using milestones to measure completed assignments. Reports on plan progress and make recommendations for adjustments when necessary.
  4. Evaluates market and competitive pricing, makes pricing recommendations based on research findings.
  5. Collaborates with the marketing team to develop product promotion plans, including farm and trade shows and seasonal promotional activities.
  6. Develops and executes product training for the internal organization and dealers, focusing on competitive advantages and features of LSTA products.
  7. Acts as a point of contact for Regional Managers and Business Managers regarding product launch strategy and talking points.
• Engages with sales and marketing teams, providing timely and accurate information regarding LSTA and competitive products. Provides ongoing research and analysis of competitor’s product, market conditions, identifying key competitor and consumer trends, including new product offerings and competitive pricing. Does comparative analysis against market activity and makes recommendations for competitive response by LSTA.
• May receive concerns from dealers and/or customers, refers those concerns to proper LSTA resource for resolution.
• Develops and manages the product testing center.
• Identifies competitive advantages of LSTA products verses competition. Develops sales strategies and talking points based on these competitive advantages. Trains LSTA sales and marketing teams to understand product strengths and talking points.
• Develops long term strategy for the products line up.
• Participate in product development activities to meet market and customer needs.
• Prepares product documents including Market Requirement Documents and product use cases to drive product activity.
• Develops and recommend pricing strategies and product policies.
• Defines and communicates product specifications and establishes and communicates product packaging requirements.
• Collaborates with cross functional teams.

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Job Title: Staff Accountant
Department: Accounting
Supervisor: Financial Controller
Location: Raleigh Office (or Battleboro)

Pay Type: Salaried Position
Hiring Range: $45,000 – 65,000 DOQ
8- Hour Shift, Monday – Friday

Position Summary

This position will provide support and assistance to the Accounting Manager, the Controller and Chief Financial Officer.

Position Duties and Responsibilities

• Review and approve Company documents for Accounts Payable and Accounts Receivable.
• Prepare and file monthly and/or quarterly Sales and Use tax reports, quarterly Machinery and Equipment tax reports and annual Property tax filing.
• Prepare Monthly report to CFO on Inventory and Aging of Account Receivables.
• Oversees posting of Inventory and Goods received.
• Manages Company Assets in SAP.
• May be assigned projects or special assignments.
• Works closely with external Auditors and Tax Preparers.

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Job Title: Agricultural Equipment Mechanic – Diesel Mechanic
Department: Quality Assurance
Supervisor: Quality Manager
Location: Battleboro Assembly Facility

Pay Type: Hourly Position
Hiring Range: $24.00 – 29.00 DOQ
8- Hour Shift, Monday – Friday

Position Summary

This position is responsible for repairing tractors and implements located at the Battleboro warehouse and other warehouses, for repairing quality issues caused by our assembly process or during production.  This person will also assist with field and endurance testing of new products.

Position Duties and Responsibilities

• Repairs returned units from a dealer or an end use customers located at Battleboro facility.
• Repairs disabled products which are missing parts located at Battleboro facility.
• Provide support to assembly department at all warehouses as needed to resolve quality issues.
• Provide assistance to Service Managers when needed.
• Will assist Service Managers during service training.
• Help resolve technical or quality problems discovered during the PDI process at Battleboro facility.
• Repair quality problems originating at LS Mtron at all warehouses as needed.  Update LS Mtron on issues found and corrective action taken.
• Perform field and endurance testing for new products as needed.
• Provide reports to manager when technical or quality are discovered and after they have been resolved.
• Maintain an accurate inventory of all returned and disabled units at the Battleboro facility and provide a weekly report to manager.

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Job Title: Director, Parts, Service, & Warranty Operations
Department: Parts, Service & Warranty Departments
Location: Battleboro or Rocky Mount

Pay Type: Salaried Position
Hiring Range: DOQ
Day Hour Shift, Monday – Friday

Position Summary

Provides management oversight for operations of the Parts, Service, and Warranty departments. Responsible for ensuring these departments work in an integrated and collaborative manner to meet business objectives. Establishes performance standards and targets for each department, including workflow and work processes. Recognizes the interdependent nature of all three departments and integrates that element into standards, targets, and workflows and processes. Ensures execution of work processes, workflows, and resource utilization to meet business targets and objectives. Monitors performance against standards and targets. Identifies performance gaps and takes action to close them.

Position Duties and Responsibilities

Parts Operations

• Provides management oversight related to parts operations, including parts receiving and shipping departments, parts warehouse inventory management, and parts orders to suppliers. Ensures the parts facility, receiving and shipping areas are clean, orderly and in safe condition. Ensures work performed in all areas adheres to standard work procedures established for each area. Oversees special projects related to maintaining or improving our facilities.
• Maintains and executes current operating processes and procedures, identifies areas for improved efficiency, safety and quality or reduced cost. Management oversight of Parts facility and team to ensure compliance with company policies, safe work practices and a good working environment. Monitors Parts inventory, forecasts parts orders to maintain adequate inventory to meet customer needs.

Service Operations

• Management Oversight, In-House Technical Support Team: Provides direction and management oversight for the In-House Technical Support Team. Directly manages In-House Service Manager/Consultants. Works with Strategic Director, Parts, Service and Warranty, and In-House Service team to develop in-house service call center. This includes establishing processes and managing execution of in-coming calls to assure efficient and timely resolution. Ensures technical documents are developed and distributed to dealers and service team. Develops and delivers training for dealers and Service team using the expertise and resources of the In-house and field service teams. Works to build data base of solution resources to solve technical service issues, so that LSTA can provide quick look up dealer portal for quick technical assistance. Works with the Regional Directors and Business Managers on issues that come into the call center.
• Management Oversight, Field Service Team: Provides direction and management oversight to Field Service Managers. Works with Manager, Field Technical Support, to establish and execute field service call standards and processes to assure efficient and timely resolution of technical issues in the field. Coordinates technical support and training to field service team and dealers as needed. Works to build data base so that LSTA can provide quick look up dealer portal for quick help. Ensures service analysis reporting is developed and produced from field problem analysis reports collected from the field. Works with the Regional Directors and Business Managers on service issues.
• Dealer Technical Support Training: Coordinate national and regional training for the dealer network several times a year. Work with Manager, Field Technical Support, to determine what dealers in the network  may require more 1 on 1 training with technicians and schedules resources to visit those dealers. Ensures new dealers coming on board are provided training on how to use the services available on the dealer portal to eliminate unneeded calls on how to register equipment, look up parts, manuals and file warranty claims. Is a direct contact resource to all dealers so they know they have a person they can reach out to when needed for questions and support.
• Technical Support for Trade/Farm Shows: Ensures technical support for Parts, Service, and Warranty are present at trade and farm shows. Assists with product training and dealer sales training events.
• Warranty Operations:
  • Ensures warranty claims are received and processed in a timely manner. Reviews dealers warranty claims for consistency and reasonableness as needed. Provides management oversight for processes involving dealers and end use customers in resolving disputed claims.
  • Ensures that warranty cost reporting is completed and submitted to Korea for reimbursement on a timely basis. Develops regular reports on warranty cost and cause trends and ensures reports are completed and reviewed as required. Uses historic information, trends, and current information to forecast future costs.
  • Coordinates warranty team participation with the Service Organization on return analysis, trend monitoring and root cause analysis and provides feedback to manufacturing. Develops and maintains warranty policy and practices as necessary. Monitors warranty claim processing to insure fair and consistent handling of warranty issues.
• Teamwork and Collaboration: Actively leads team meetings, and provides timely feedback to team regarding work topics.  Understands organizational mesh points and potential synergies. Integrates team efforts across work team.  Understands available resources, and utilizes those resources when appropriate.
• Leadership: Acts with integrity.  Treats others with dignity and respect.  Models behavior that is consistent with LS Tractor USA values.  Delivers on commitments and deadlines.
• Communication: Effectively communicates with team members.  Demonstrates sound oral and written communication skills.  Communicates effectively and professionally to both internal and external parties. Executes effective customer communication and relationship building techniques.

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Job Title: Parts Customer Service Specialist
Department: Parts Warehouse
Supervisor: Connie Gilbert
Location: Rocky Mount Parts Warehouse

Pay Type: Hourly Position
Hiring Range: $15.00 – 17.00 DOQ
8- Hour Shift, Monday – Friday

Position Summary

This position will be responsible for assisting dealers, business managers, field service reps and other employees with questions and orders for replacement parts. Regular contact by telephone and email with Dealers and Business managers is required.

Position Duties and Responsibilities

• Handle telephone inquiries about parts availability and orders.
• Assisting customers to find correct parts for replacement or repair of equipment.
• Entering orders into SAP and assist with the Parts Ordering system.
• Assist with inventory.
• Schedule LTL shipments with carriers.
• Create required documentation for shipments to Canada.
• Complete other duties assigned by the Parts Department Manager.

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Job Title: Technical Support Consultant
Department: In-House Service
Supervisor: In-House Services and Warranty Manager
Location: Battleboro Facility

Pay Type: Salaried Position
Hiring Range: $60,000 – 65,000 DOQ
8- Hour Shift, Monday – Friday

Position Summary

This position is responsible for assisting dealers and customer support with technical product questions on LS Tractor products and improving product resolution cycle times for LS Technicians. This includes improved communication and sharing of best practices among LS Dealers. Works with LS Service Managers to help solve technical service-related problems. Helps to improve LS Technician’s diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into LS Tractor product issues. Is a member of our In-house Service Team and supports all products functions allowing LS Dealers to serve customers more efficiently. This position provides in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, electrical, etc. Individuals in the TSS position must have the ability and skill sets to clearly troubleshoot these systems over the phone, through email, remote access, and other means. Additionally, this position will support the publication of Technical Information Bulletins. Effective communication of verbal and written technical information is essential. Individuals must display sound judgment and proper assessment of all factors when dealing with difficult situations and customers. Typing and computer skills are required for administrative duties.

Position Duties and Responsibilities

• Be a resource for LS Technicians, Service Managers/Advisors/Shop Foreman, and Parts Managers to help resolve critical product problems by assisting in diagnosis, repair and sharing of best practices.
• Ensures all necessary information is documented and communicated clearly and concisely.
• Coordinates cases between LS Dealers and LS Quality Assurance Team as needed.
• Works with LS Quality Assurance and Warranty as a partner in quality to help identify emerging product quality concerns and support problem resolution.
• Assist in the creation of Technical Information Bulletins.
• Reviews and shares weekly case solution report with the proper team.
• Communicates and executes effective processes to ensure internal and external customer satisfaction.
• Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics.
• May provide technical support to customers for LS Tractor equipment as needed.
• Utilize LS Diagnostic Tool, Dealer Portal, Warranty System, Parts System, remote access, and other LS Tractor resources to proactively diagnose equipment issues.
• Determine whether dealer/customer issues can be resolved over the phone or coordinate with responsible LS Service Manager to create and set up service visits as needed.
• Assists in helping to identify training needs or gaps by communicating with location Service Managers/Advisors/Shop Foreman.
• Identifies and drives continuous service and process improvements.
• Prepares and analyzes Service Department reports; uses data to help drive improvements for growth.
• Proactively sees and participates in available company-sponsored training, to develop and advance knowledge base and skill set to include Start Blue and Stay Blue Training programs required for the development of skills and knowledge.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Support management in the pursuit of policies, plans, goals, and long-term objectives.
• Ensures our reputation and image in the community is consistent with company values.
• Responsible for delivering high level customer experience.
• Maintains a clean work area and performs work in an organized fashion.
• Perform all other duties as assigned.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in the company handbooks.
• May work as a service trainer in our Training Department or assist our service trainers.
• Teamwork and Collaboration: Actively engages in production and team meetings and provides timely feedback to team regarding work topics.  Understands organizational mesh points and potential synergies. Integrates team efforts across work team.  Understands available resources and utilizes those resources when appropriate. 
• Leadership: Acts with integrity.  Treats others with dignity and respect.  Models behavior that is consistent with Red monkey Foods’ Values.  Delivers on commitments and deadlines.
• Communication: Effectively communicates with team members.  Demonstrates sound oral and written communication skills.  Communicates effectively and professionally to both internal and external parties. Executes effective customer communication and relationship building techniques.

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Job Title: Assistant Manager, Parts Operations
Department: Parts Department
Supervisor: Parts Operation Manager
Location: Rocky Mount Facility

Pay Type: Salaried Position
Hiring Range: $42,000 – 47,000 DOQ
8- Hour Shift, Monday – Friday

Position Summary

Maintains and provides oversight of our parts inventory, using Company inventory systems and processes. Makes recommendations for process improvement to address performance and troubleshooting issues.  Diagnoses and resolves problems quickly and communicates with a variety of dealers, customers and internal stakeholders. Supervises Parts Billing Specialist and Parts Customer Service Representatives.

Position Duties and Responsibilities

Parts Inventory Management

• Analyzes parts sales and orders parts from local vendors and suppliers. Schedules and secures shipment arrival times.
• Manages local parts inventory. Oversees stocking and cataloging products and ensures parts inventory information is uploaded in system, and available for customer access.
• Updates inventory count and maintains inventory records to share with management and other stakeholders in the business. May perform cycle counts.
• Reporting and reconciling discrepancies in inventory. Does root cause analysis to determines reason for discrepancy.
• Manages and monitors temporary bin location and bin movement correctly.
• Manages physical count and keeps up to date with the report and update inventory as needed.

Parts Support

• Manages Parts process manual and keep up to date.
• Creates a spreadsheet for management target parts and maintains records such for parts transfers between parts department and other plants, service managers and QA.
• Executes sales and marketing plan for Parts Department.
• Submits Claim reports to HQ and communicates with HQ parts department.
• Prepares, supports and attends events or shows for Parts marketing. Implements the parts list and responsible for ship and return parts for the event. Follows up with customer contacts and feedback and updates team and management.

Supervises Parts Billing Specialist and Parts Customer Service Representatives

• Directly supervises Parts Billing Specialist
• Directly supervises two Parts Customer Service Representatives

Teamwork and Collaboration: Actively engages in production and team meetings and provides timely feedback to team regarding work topics.  Understands organizational mesh points and potential synergies. Integrates team efforts across work team.  Understands available resources and utilizes those resources when appropriate. 

Leadership: Acts with integrity.  Treats others with dignity and respect.  Models behavior that is consistent with Red monkey Foods’ Values.  Delivers on commitments and deadlines.

Communication: Effectively communicates with team members.  Demonstrates sound oral and written communication skills.  Communicates effectively and professionally to both internal and external parties. Executes effective customer communication and relationship building techniques.

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