Job Title:  Assistant Accounting Manager
Department: Accounting
Supervisor: Financial Controller
Pay Type: Salaried Position

Position Summary
This position will provide support and assistance to the Accounting Manager, the Controller and Chief Financial Officer.

Position Duties and Responsibilities

  • Review and approve Company documents for Accounts Payable and Accounts Receivable.
  • Prepare and file monthly and/or quarterly Sales and Use tax reports, quarterly Machinery and Equipment tax reports and annual Property tax filing.
  • Prepare Monthly report to CFO on Inventory and Aging of Account Receivables.
  • Oversees posting of Inventory and Goods received.
  • Manages Company Assets in SAP.
  • May be assigned projects or special assignments.
  • Works closely with external Auditors and Tax Preparers.

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Job Title:  Director, Parts, Service, & Warranty Operations
Department: Parts, Service & Warranty Departments
Location: Battleboro or Rocky Mount

Pay Type: Salaried Position
Hiring Range: DOQ
8-Hour Shift, Monday – Friday

Position Summary

Provides management oversight for operations of the Parts, Service, and Warranty departments. Responsible for ensuring these departments work in an integrated and collaborative manner to meet business objectives. Establishes performance standards and targets for each department, including workflow and work processes. Recognizes the interdependent nature of all three departments and integrates that element into standards, targets, and workflows and processes. Ensures execution of work processes, workflows, and resource utilization to meet business targets and objectives. Monitors performance against standards and targets. Identifies performance gaps and takes action to close them.

Position Duties and Responsibilities:

Parts Operations:

  • Provides management oversight related to parts operations, including parts receiving and shipping departments, parts warehouse inventory management, and parts orders to suppliers. Ensures the parts facility, receiving and shipping areas are clean, orderly and in safe condition. Ensures work performed in all areas adheres to standard work procedures established for each area. Oversees special projects related to maintaining or improving our facilities.Maintains and executes current operating processes and procedures, identifies areas for improved efficiency, safety and quality or reduced cost. Management oversight of Parts facility and team to ensure compliance with company policies, safe work practices and a good working environment. Monitors Parts inventory, forecasts parts orders to maintain adequate inventory to meet customer needs.

Service Operations:

  • Management Oversight, In-House Technical Support Team. Provides direction and management oversight for the In-House Technical Support Team. Directly manages In-House Service Manager/Consultants. Works with Strategic Director, Parts, Service and Warranty, and In-House Service team to develop in-house service call center. This includes establishing processes and managing execution of in-coming calls to assure efficient and timely resolution. Ensures technical documents are developed and distributed to dealers and service team. Develops and delivers training for dealers and Service team using the expertise and resources of the In-house and field service teams. Works to build data base of solution resources to solve technical service issues, so that LSTA can provide quick look up dealer portal for quick technical assistance. Works with the Regional Directors and Business Managers on issues that come into the call center.
  • Management Oversight, Field Service Team. Provides direction and management oversight to Field Service Managers. Works with Manager, Field Technical Support, to establish and execute field service call standards and processes to assure efficient and timely resolution of technical issues in the field. Coordinates technical support and training to field service team and dealers as needed. Works to build data base so that LSTA can provide quick look up dealer portal for quick help. Ensures service analysis reporting is developed and produced from field problem analysis reports collected from the field. Works with the Regional Directors and Business Managers on service issues.
  • Dealer Technical Support Training. Coordinate national and regional training for the dealer network several times a year. Work with Manager, Field Technical Support, to determine what dealers in the network may require more 1 on 1 training with technicians and schedules resources to visit those dealers. Ensures new dealers coming on board are provided training on how to use the services available on the dealer portal to eliminate unneeded calls on how to register equipment, look up parts, manuals and file warranty claims. Is a direct contact resource to all dealers so they know they have a person they can reach out to when needed for questions and support.
  • Technical Support for Trade/Farm Shows. Ensures technical support for Parts, Service, and Warranty are present at trade and farm shows. Assists with product training and dealer sales training events.
  • Warranty Operations: Ensures warranty claims are received and processed in a timely manner. Reviews dealers warranty claims for consistency and reasonableness as needed. Provides management oversight for processes involving dealers and end use customers in resolving disputed claims.Ensures that warranty cost reporting is completed and submitted to Korea for reimbursement on a timely basis. Develops regular reports on warranty cost and cause trends and ensures reports are completed and reviewed as required. Uses historic information, trends, and current information to forecast future costs.

    Coordinates warranty team participation with the Service Organization on return analysis, trend monitoring and root cause analysis and provides feedback to manufacturing. Develops and maintains warranty policy and practices as necessary. Monitors warranty claim processing to insure fair and consistent handling of warranty issues.

  • Teamwork and Collaboration.   Actively leads team meetings, and provides timely feedback to team regarding work topics.  Understands organizational mesh points and potential synergies. Integrates team efforts across work team.  Understands available resources, and utilizes those resources when appropriate.
  • LeadershipActs with integrity.  Treats others with dignity and respect.  Models behavior that is consistent with LS Tractor USA values.  Delivers on commitments and deadlines.
  • Communication.  Effectively communicates with team members.  Demonstrates sound oral and written communication skills.  Communicates effectively and professionally to both internal and external parties. Executes effective customer communication and relationship building techniques.

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Job Title: Inventory Manager
Department: Operations
Supervisor: Director, Operations
Location: Battleboro Facility

Pay Type: Salaried Position
Hiring Range: DOQ
8-Hour Shift, Monday – Friday

Position Profile

Responsible for ensuring sound inventory management practices are in place and are fully executed across all functional areas. Demonstrates expert level proficiency with inventory management system. Ensures that inventories are accurately defined and accounted for across all inventory groups and sites. Accountable for achieving inventory KPI’s to target. Oversees cycle count process and identifies inventory variances. Reconciles identified inventory variances.

Job Accountabilities and Duties:

  • Ensures Sound Inventory Practices.  Ensures that inventory transactions are accurate and performed in a timely manner, and that inventory in warehouses have accurate and detailed location assignments.  Oversees cycle counting process, executing counts based on proper frequency and sample size to ensure overall inventory accuracy. Verifies inventory is rotated in warehouse to reflect FIFO process. Ensures inventory write offs are properly documented, measures and reports inventory damage against performance targets.
  • Inventory Analysis. Utilizes the cycle count process to identify inventory variances. Reconciles variances and performs root cause analysis to determine cause of variances. Develops recommendations from Root Cause Analysis to correct for identified variances. Performs analysis of inventory levels and makes recommendations for action plans to meet production and customer demand.
  • Inventory Management Execution.  Executes processes and procedures to ensure accurate and up-to-date inventory information is in the inventory management system. Ensures execution of inventory counts and entries to inventory management system. Achieves Target performance for Key Performance Indicators (KPIs).
    • Ensures warehouse inventory information is accurate and up-to-date.
    • Executes sound warehouse practices to manage inventory, i.e. cycle counts, variance resolution, material movement/transfer processes, and warehouse space utilization.
    • Ensures inventory issues are resolved in a timely manner satisfactory to all parties, i.e. discrepancies, releases, shipping/receiving issues.
    • Develops daily communication to Shipping and Receiving and Assembly team of relevant inventory stats.
  • Teamwork and Collaboration.  Acts as a key member of the team.  Actively engages in team meetings, and provides timely feedback to team. May provide and/or receive input from across functional boundaries.  Understands organizational mesh points and potential synergies.
  • LeadershipActs with integrity.  Treats others with dignity and respect.  Delivers on commitments and deadlines and holds others accountable for the same.  Provides functional leadership across departments. Acts as a responsible advocate for regulatory requirements and Employee Safety.  Understands the importance of compliance and reports any and all observations of non-compliance.
  • Communication.  Effectively communicates with all levels of the organization.  Demonstrates excellent presentation, oral, and written communication skills, including facilitating and giving presentations.  Communicates effectively and professionally to both internal and external parties using appropriate methods and technology. Executes outstanding customer communication and relationship building techniques.
  • Demonstrated Business Acumen.   Understands cause and effect relationships with regard to variables that impact the business viability of the organization.

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Job Title: Product Management Specialist – Tractors
Department: Product Management
Supervisor: Director, Product Management
Location: Battleboro Facility

Pay Type: Salaried Position
Hiring Range: DOQ
8-Hour Shift, Monday – Friday
December 2022

Position Summary

This position provides product management support for LSTA tractors. Works with team developing product training materials, sales talking points, and product specifications. Organizes product training collaborating with dealer development team and across the organization. Develops and executes assigned product launch components, collaborating with other teams. Collaborates with the sales & marketing team to develop product promotion plans. Works in the product testing center. Provides research and analysis of LSTA vs competitor’s products. Identifies market requirements and opportunities, establishes product innovation and enhancement and participates in new product development efforts.

Position Duties and Responsibilities:

  • Performs market analysis for assigned LSTA products. Performs Segmentation/Targeting/Positioning (STP) analysis and Strength/Weakness/Opportunity/Threat (SWOT) analysis for each LS Tractor offering.
  • Applies STP and SWOT analysis for current and new LSTA products, directly comparing and evaluating against competitive products.
  • Uses STP and SWOT analysis to make recommendations for new product launch plans, including:
    • Recommending launch plan milestones to measure plan progress.
    • Monitoring launch plan progress using milestones to measure completed assignments. Reports on plan progress and make recommendations for adjustments when necessary.
    • Evaluating market and competitive pricing, makes pricing recommendations based on research findings.
    • Collaborating with the marketing team to develop product promotion plans, including farm and trade shows and seasonal promotional activities.
    • Developing and executing product training for the internal organization and dealers, focusing on competitive advantages and features of LSTA products.
    • May act as a point of contact for Regional Managers and Business Managers regarding product launch strategy and talking points.
  • Engages with sales and marketing teams, providing timely and accurate information regarding LSTA and competitive products. Provides ongoing research and analysis of competitor’s product, market conditions, identifying key competitor and consumer trends, including new product offerings and competitive pricing. Does comparative analysis against market activity and makes recommendations for competitive response by LSTA.
  • May receive concerns from dealers and/or customers, refers those concerns to proper LSTA resource for resolution.
  • Works in the product testing center.
  • Identifies competitive advantages of LSTA products verses competition. Develops recommendations for sales strategies and talking points based on these competitive advantages. Trains LSTA sales and marketing teams to understand product strengths and talking points.
  • Participates in product development activities to meet market and customer needs.
  • Prepares product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develops and recommends pricing strategies and product policies.
  • Makes recommendations for communicating product specifications and product packaging requirements.
  • Collaborates with cross functional teams.
  • Monitors product inventory and works with purchasing to place orders with vendors to insure adequate product availability.

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